Terms of Service

These Terms of Service ("Terms") are an agreement between you and UMI CLEANING LLC ("UMI Cleaning," "we," "us") covering our website and every cleaning service you book through us. They include our booking, pricing, and cancellation rules in Part Two, which are part of these Terms.

1. Agreement and Acceptance

You accept these Terms when you check the box agreeing to them at booking. They apply to every service you book with us, including recurring visits, until your last scheduled service is complete. Our Privacy Policy explains how we handle your information.

If you book on behalf of someone else, such as a tenant or family member, you confirm you have authority to agree to these Terms for that property and to grant access to it. You must be at least 18 to book.

2. Our Role and Who Performs the Service

UMI Cleaning books, schedules, and dispatches residential cleaning services and handles payment and customer support. The cleaning itself is performed by independent service providers who operate their own businesses. They are not UMI Cleaning employees.

Your agreement is with UMI Cleaning. Contact us, not the service provider directly, about scheduling, payment, pricing, or any problem with a service.

3. Limitation of Liability

To the fullest extent permitted by law, UMI Cleaning's total liability for any claim arising from a service will not exceed the greater of the amount you paid for that service or $500. We are not liable for indirect, incidental, consequential, or punitive damages, such as lost income or emotional distress, even if we were told they were possible.

These limits do not apply to liability that cannot legally be limited, including liability for our gross negligence or intentional misconduct.

4. Disputes and Governing Law

If you have a dispute with us, contact us first. We'll try in good faith to resolve it within 30 days before either of us takes formal action.

These Terms are governed by the laws of the State of Oregon. Any dispute not resolved informally will be heard in the small claims department of the Multnomah County Circuit Court if it qualifies, or otherwise in the state or federal courts located in Multnomah County, Oregon.

5. Text Messages and Communications

When you book or give us your mobile number and agree to receive texts, you consent to receive text messages from UMI Cleaning about your bookings: confirmations, arrival updates, reminders, and changes. We send promotional texts only if you separately opt in to them.

• Message and data rates may apply. Message frequency varies with your booking activity.
• Reply STOP to opt out at any time, or HELP for help.
• Consent to texts is not a condition of buying any service.
• We do not sell or share your mobile number or text opt-in data with third parties for their marketing.

Marketing emails always include an unsubscribe link. Our Privacy Policy describes our full handling of your information.

6. Website Use, Links, and Content

Our website is provided "as is" for information and booking. We try to keep it accurate but do not guarantee it is error-free or always available.

Booking, payment, and messaging may run through third-party platforms, such as our scheduling software and payment processor. Those platforms have their own terms and privacy policies, and we are not responsible for third-party websites we link to.

The UMI Cleaning name, logo, and website content belong to UMI CLEANING LLC. You may view and use the site for your personal use but may not copy, republish, or commercially use its content without our written permission.

Some images on our site are stock or representative photos and may not show actual service providers, clients, or homes. Our service area and availability may change and may not be reflected on the site in real time.

7. Changes and General Provisions

We may update these Terms. The date at the top shows the latest version. For material changes, we will notify active and recurring customers by email or text at least 14 days before they take effect. Changes apply only to services booked or performed after that date.

If any part of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. These Terms, together with your booking confirmation and our Privacy Policy, are the full agreement between you and UMI Cleaning about our services.

8. Booking, Estimates, and Confirmed Pricing

The price shown when you book is an estimate based on the details you provide: home size, bedrooms, bathrooms, condition, pets, add-ons, and frequency. Accurate details keep your estimate accurate.

When the service provider arrives, they confirm the scope of work and the final price.

• If the confirmed price is within $20 of your estimate, the service proceeds at the confirmed price.
• If it differs by more than $20, we will ask you to approve the new price before work begins.
• If you don't approve it, you may cancel that visit with no cancellation fee.

Add-ons you request on the day are added to the confirmed price.

9. Payment and Card Authorization

A valid payment card is required to book. Your card is saved when you book but is not charged at that time.

By booking, you authorize UMI Cleaning, through its payment processor, to charge your card on file for:

• the confirmed price of each completed service, charged when the service is completed;
• any fees under Section 11 (late cancellation or lockout); and
• any add-ons you approved.

If a charge fails, we will notify you and may retry the card. We may pause future bookings until the balance is paid. Tips are optional and go entirely to your service provider. We do not store your full card number.

Pay only through UMI Cleaning. Never pay a service provider directly by cash, app, or check. Payments made outside UMI Cleaning are not covered by these Terms, our Re-Clean Guarantee, or our damage claims process.

10. Recurring Service

If you choose weekly, every-other-week, every-three-weeks, or monthly service, you are signing up for a recurring plan. Your plan continues, and your card is charged after each completed visit, until you cancel. Your booking confirmation shows your frequency and the estimated price per visit.

• Recurring discounts apply while your plan is active. If you cancel the plan or skip enough visits to change your frequency, later visits are priced at the rate for the frequency you actually use.
• We will notify you by email or text at least 14 days before any change to your recurring price.
• You can cancel your plan at any time by emailing hello@umicleaning.com, by replying to any booking text, or through your booking account. Cancellation is free. It applies to every visit scheduled more than 48 hours after you cancel. A visit less than 48 hours away is subject to the fees in Section 11.

11. Cancellations, Rescheduling, and Lockouts

We hold a service provider's time for your booking, so short-notice changes cost us.

Fees. Any cancellation or rescheduling fee in the table above is charged to your card.

Rescheduling limit. You may reschedule each visit for free up to two times with 48+ hours' notice. A third reschedule of the same visit is treated as a cancellation.

Lockout. If the service provider can't get in or safely begin work, we will hold the visit for 30 minutes after arrival while we try to reach you. If the issue isn't resolved by then, the visit is cancelled and 50% of the scheduled price is charged.

If we must cancel or reschedule your booking, we will tell you as early as we can and you will not be charged.

12. Access, Utilities, Pets, and Safety

Access. You are responsible for providing access during your booked window, whether you are home or provide keys, codes, or entry instructions. You agree to keep the home reasonably safe for the service provider to work in.

Utilities. Running water and working electricity are required. If they're unavailable, the lockout terms in Section 11 apply.

Pets. Please secure any pet that may be aggressive, anxious, or likely to escape. Service providers may need to open doors while working, and we are not responsible for a pet that gets out of an area you did not secure.

Valuables. Please put away cash, jewelry, important documents, and fragile or high-value items before your service.

Not included. Outdoor areas, biohazards, junk removal, moving items over 25 lbs, ladder work, or cleaning around loose medications, cannabis, cash, or jewelry left out (those areas will be skipped). An adult 18 or older must be present if children under 16 are home. Service providers may decline to work in a home where tobacco or cannabis was smoked within 24 hours.

Right to decline. Service providers may decline, or stop, any task or visit they reasonably consider unsafe or outside the service booked. Examples include biohazards, bodily fluids, human or animal waste beyond normal pet hair, pest infestations, mold, exposed weapons, work at unsafe heights, moving heavy furniture, and harassment or unsafe conduct by anyone at the home. If a visit is stopped for unsafe conditions at the home, the late-cancellation fee in Section 11 may apply.

Photos. Service providers may take photos of service areas to document completed work or resolve an issue. Photos are never used publicly without your written permission. To opt out, tell us in writing before your service.

13. Re-Clean Guarantee

If something wasn't done as booked, tell us within 24 hours of your service at hello@umicleaning.com or (503) 479-4668, with photos if possible. We'll send a service provider back to address the missed items at no charge, one return visit per service. Issues reported after 24 hours, or after the area has been used or re-cleaned, aren't eligible.

14. Damage Claims

If you believe something was damaged or is missing because of a service, report it within 48 hours of the service, with photos and a description. We may ask to inspect the item. Where a claim is valid, we may repair the item, replace it, or reimburse its reasonable repair cost or depreciated value, at our option. Claims are subject to the Limitation of Liability in Section 3.

We are not responsible for:

• pre-existing damage, wear, or defects, including loose fixtures and fragile finishes;
• damage from items that were not properly secured, installed, or disclosed as fragile;
• cash, jewelry, collectibles, artwork, heirlooms, or items of unusual value;
• damage caused by following your specific instructions or using products you provided; or
• claims reported after the reporting window.

15. Contact

UMI CLEANING LLC
hello@umicleaning.com
(503) 479-4668